News | 20.09.2021

The new Miele Service Documentation

Owners of premium domestic appliances also expect efficient and targeted services with added value in the field of after-sales services.

One success factor is, among other things, the worldwide availability of service information with high data quality in terms of completeness, accuracy and currentness. This service information is to be made provided via smart tools in order to simplify and, above all, speed up necessary repairs. For this reason, the world-famous company Miele & Cie. KG has ordered the engineering service provider ServiceXpert to develop the new web-based Miele service documentation application "Miele Service Documentation".

ServiceXpert was ordered to develop this innovative integrated service tool to replace existing Miele Service Applications that had been in use for up to fifteen years. The challenge was to provide the increasing amount of data and the ever-increasing complexity of the products in a user-friendly application that is characterised by intuitive operation and a high degree of efficiency, while serving the target group of end customers as well as contact centres and internal and external service technicians. To achieve this, the engineers at ServiceXpert implemented a comprehensive role concept for the Miele Service Documentation. Access to the service data and the range of functions can be controlled via different roles.

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ServiceXpert, a company of the Cognizant Mobility Group, employs over 85 staff in its Hamburg and Munich locations. ServiceXpert is a Europe-wide operating system and software house with a focused service portfolio for Lifecycle management of EE information for leading manufacturers of commercial vehicles and their supplier industry.