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IOT backend application as basis for driver information and real-time diagnostics

The complexity and diagnostic requirements of modern vehicles have increased enormously in recent years.

Digitalisation and automation in freight transport, as well as the desire for new services based on connecting the vehicle to the Internet of Things, are constantly generating new challenges. The commercial vehicle manufacturer on its way to becoming a full-service provider for all vehicle-related services as well as new business models are accelerating this development.

The increasing electrification of vehicles and the ever-increasing level of software equipment require, on the one hand, constantly updated data from the vehicles and, on the other hand, expert tools in the back end with which the vehicles can be diagnosed in real time, for example. Diagnostic results should be available independently of the vehicle's location, i.e. over-the-air. In addition, the driver should always be provided with current information such as the vehicle status or additional services on the vehicle display in his or her configured language. In order to realise these challenges of digitalisation, data processing and services, the vehicle manufacturer needs intelligent information platforms in after-sales.

ServiceXpert has been working as a service provider in vehicle development and information portals for leading European commercial vehicle manufacturers for over 20 years and presents the approach with an example in the current issue of Hanser OEM Supplier 2022.


Entire article (in German):

ServiceXpert Publications


ServiceXpert, a company of the Cognizant Mobility Group, employs over 85 staff in its Hamburg and Munich locations. ServiceXpert is a Europe-wide operating system and software house with a focused service portfolio for Lifecycle management of EE information for leading manufacturers of commercial vehicles and their supplier industry.