Data Privacy Statement
The sections below contain information on the collection of personal data during use of our website. Personal data is defined as all specific information which can be traced back to you personally, e.g. name, address, e-mail addresses, user behavior.
Responsible company / Data Protection Officer
|Company responsible for data processing||Data Protection Officer of the company responsible|
ServiceXpert Gesellschaft für Service-Informationssysteme mbH
Ferdinand Stocker, Managing Director
Wandsbeker Allee 77
General data collection when our website is accessed
When you access our website merely for informational purposes, that is, if you do not submit information to us, we collect only the personal data transmitted to our server by your browser. If you wish to view our website, we collect the following data, which we require for technical reasons in order to display our website to you and to guarantee stability and security (the legal basis is legitimate interest in accordance with Art. 6 Paragraph. 1 S. 1 lit. f GDPR):
|Date||Purpose of processing||Storage duration|
|Address and full path of the requested website with optional request parameters in the URL||Display of the Website||The data are deleted at the end of the respective request.|
|Operating system used||Evaluation by device to ensure optimised display of the website||The data are deleted at the end of the respective session.|
|Information on browser type and version used||Evaluation of browsers in order to optimise our web pages for their use||The data are deleted at the end of the respective session.|
|IP address||Display of the website on the respective device||The data are deleted at the end of the respective session.|
|Date and time of access||Ensuring proper operation of the website||The data are deleted at the end of the respective session.|
|Where applicable, manufacturer and type designation of smartphones, tablet computers or other end devices||Evaluation of device manufacturers and end device types for statistical purposes||The data are deleted at the end of the respective session.|
|Log files with response code of the request und all data in this table||Ensuring proper operation of the website||The data will be made anonymous after 7 days. The data will be deleted when the web servers are reset every few years.|
The collection of data for provision of the website and the storage of data in log files is essential for operation of the website. Consequently, users have no right of objection to this use of their data.
Cookies – general information
Cookies – distinction between cookie types
Technically essential cookies
|Name of the cookie||Purpose of processing||Legal basis for processing||Storage duration|
(followed by a sequence of digits and letters)
|verification of the request||legitimate interest||till the end of the session|
|defaultLanguage||support multiple languages||legitimate interest||one month|
|fe_typo_user||process contact forms and registration forms for courses||legitimate interest||till the end of the session|
|PHPSESSID||PHP Application||legitimate interest||till the end of the session|
|sid||jobs, Session||legitimate interest||one hour|
|OTRSBrowserHasCookie||OTRS||legitimate interest||one year|
|lang||language||legitimate interest||till december 2087|
|Session||Session||legitimate interest||till the end of the session|
|_csrf||Security||legitimate interest||one day|
Technically essential cookies are not always necessary in order to display the website. However, some functions of the website, e.g. contact form etc. cannot be used correctly without these cookies. Users consequently have no right of objection, though these cookies can be deactivated in the settings of the respective browser.
|Name of the cookie||Purpose of processing||Legal basis for processing||Storage duration|
|cookieconsent_status||Tracking||legitimate interest||one year|
You may choose to prevent this website from aggregating and analysing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
You are currently opted out. Check this box to opt-in.
The legal basis for the processing of personal data is Art. 6 (1), sentence 1, lit. f GDPR. Matomo is an open-source project. Find more Information at:
Please note: If you delete your cookies, this means that the opt-out cookie will also be deleted and may need to be re-activated by you.
Linking to social networks
On this website we link to our social network presences.
Therefore, we have linked a graphic of the respective network. When calling our website, there is no automatic connection to the respective server of the social network.
Only by clicking on the corresponding graphic you will be forwarded to the service of the respective social network.
Here the following data is processed by the respective network:
- IP adress
- Date, time
- Visited website
If you are logged in to your user account for the respective network during this time, the network operator may be able to assign the information collected during the visit to the user's personal account.
If you interact via a "share" button of the respective network, this information can also be stored in the user's personal user account and published if necessary. If you want to prevent the collected information from being directly assigned to your user account, the user must log out of the respective social network before clicking on the graphic.
You can also configure the respective user account accordingly.
We include the following social networks on our website by linking to them:
New Work SE, Dammtorstraße 30, 20354 Hamburg
LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland
EU-US Privacy Shield Certification: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active
You can contact us at any time via our e-mail address or the contact form. The personal data submitted by you in this manner will, of course, be used exclusively for the purpose for which you provided it.
|Data||Purpose of processing||Legal basis for processing||Storage duration|
|IP address on registration||Transmission of the content of the form to the web server||Consent / initiation / processing of the request||Until connection is established|
|Message||Processing the request||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|Form of address||Processing the request||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|Surname||Direct address||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|Last name||Direct address||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|Nachname||Direct address||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|E-Mail-Adress||Responding to the inquiry||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|Phone number||Responding to the inquiry||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
|URL||Improvement in processing of enquiry||Consent / initiation / processing of the request||Until purpose is achieved / end of obligation of verification|
You have the opportunityto apply via e-mail to ServiceXpert GmbH. We will treat this data and all documents provided confidentially in compliance with the applicable legal data protection regulations.
Disclosure of data
Your personal data will not be disclosed to third parties for any purpose other than those listed below.
We only pass on your personal data if:
- you have expressly consented to this,
- disclosure is required for the assertion, exercise or defense of legal claims and there is no reason to presume that you have an overriding legitimate interest in non-disclosure of your data,
- we are under legal obligation to disclose the data, and
- where this is legally permissible and necessary for the processing of contractual relationships with you.
Notification of data protection rights
a) Right to withdraw your data protection consent according to Art. 7(3) s. 1 GDPR
You can withdraw your consent to the processing of your personal data at any time with effect for the future. However, this does not affect the legality of the processing until revocation.
b) Right of access according to Art. 15 GDPR
You have the right to request confirmation whether we obtain personal data concerning you.
In this case you have the right to get information about your personal data as well as further information, e.g. the purposes of processing, categories of personal data concerned, the recipients and the planed period of storage or the criteria used to determine that period.
c) Right to obtain rectification and completion according to Art. 16 GDPR
You have the right to obtain the correction of incorrect data without delay. Taking into account the purposes of the processing, you have the right to obtain the completion of incomplete data.
d) Right to erasure ("right to be forgotten") according to Art. 17 GDPR
You have a right of erasure, as far as the processing is not necessary. This is the case, if your data is no longer necessary for the original purposes, for example if you have withdrawn your consent or if the data was processed unlawfully.
e) Right restriction of processing according to Art. 18 GDPR
You have the right to obtain processing, e.g. if you believe that the personal data is incorrect.
f) Right to data portability according to Art. 20 GDPR
You have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format.
g) Right to object according to Art. 21 GDPR
You have the right to object at any time to the processing of certain personal data concerning you for reasons arising from your particular situation.
In the case of direct marketing, you as the data subject have the right to object at any time to the processing of personal data concerning you for the purpose of advertising; this also applies to profiling, insofar as it is associated with direct marketing.
h) Automated individual decision-making, including profiling according to Art. 22 GDPR
You have the right not to be subject to a decision based solely on automated processing - including profiling - except in the exceptional circumstances mentioned in Art. 22 GDPR.
A decision based solely on automated processing - including profiling - does not take place.
i) Right to lodge a complaint with a data protection supervisory authority according to Art. 77 GDPR
You can also lodge a complaint with a data protection supervisory authority at any time, for example if you believe that data processing is not in compliance with data protection regulations.
Competent supervisory authority:
The Hamburg Commissioner for Data Protection and Freedom of Information
Telephone: +49 40 428 54 4040
Telefax: +49 40 428 54 428 54 4000
Notification of possibility to lodge a complaint
In addition, you have the right to lodge a complaint with the responsible data protection supervisory authority regarding the processing of your personal data by us.
Notification of possibility to revoke consent
You are entitled to withdraw your consent to the processing of your personal data by us at any time. This also applies to the revocation of declarations of consent granted to us before the General Data Protection Regulation came into effect, that is, before 25 May 2018. Please note that such revocation is only effective for the future. It does not apply to processing of data which took place before consent was revoked.
Links to other websites
Our web pages may contain links to the websites of other providers. We expressly point out that this Data Privacy Statement applies exclusively to the websites of ServiceXpert Gesellschaft für Service-Informationssysteme mbH. We have no control over nor do we monitor whether other providers comply with valid data protection regulations.
Changes to the Data Privacy Statement
We reserve the right to amend or adapt this Data Privacy Statement at any time, in compliance with the applicable data protection regulations.